So MyLoux reached out to me to check out their site and I was really impressed! The site looks very clean, easy to use and I love the easy drop-down menu at the top so it's easy to find hair care products that you're looking for. Let's dig a little deeper!
To add to everything, customer service was great throughout the whole buying experience. I give MyLoux a thumbs up!
Web Experience:
So like I said, with the easy to navigate menu with drop-downs like "cleanse", "condition" and so on, you could easily find what you're looking for. And each category has a "hair type" so you can narrow it down even more, or more of a suggestion if you don't know what products are good for your hair. Last category on the menu is "Brand" so if you want to check out their selection like that, or have a favourite, you can. Only category that would have been nice to see: ACCESSORIES. I'd also like a FAQ page, but they do have a customer service link at the bottom of their site and seem easily accessible for any questions.
The site looks even looks good on your phone (I looked it up on my iPhone at first) which is cool because, who wants to pull out their laptop to shop when you always have your phone in your hand anyways? Very visible search bar and even if you don't see what you're looking for, their home page has a link to contact them for requests. Each product looks good, easy to find ingredients which is essential for the well-versed naturalista who wants to know what's actually going in her hair. Education is key!
Overall, I like the site and a lot better than most hair product sites I've seen.
Account Features
I didn't create an account at first, but at the checkout it asked and it was pretty simple, so why not. When at the checkout, you can either sign in or sign up and creating the account took all of one minute. I would however suggest creating an account first hand, just to avoid any issues while in the checkout page. After checking out, I was able to go back and see my order, status, download the invoice if I wanted to; very intuitive. It even had an option to "reorder" (given I'd want to order the same things).
Shipping + Customer Services
As advertised on Instagram, it's only $15 for a flat rate shipping fee in Canada (better than other US companies like **cough cough** Miss Jessies **cough cough** that charge 2x the amount of the products just to ship!). As soon as the order was placed, I received a confirmation email and not too long after that, my shipping/tracking email. Products took about a week to arrive, but it looked so pretty when it did! Cute crinkle paper and a thank-you card.
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